Refund Store Credit Policy
Membership Cancellation for subscription base products, may be
cancelled at any time after the initial 3-month program
You may cancel your membership or modify product setting after the 3-month initial membership at any time. Simply email your modification request to
support@homesupply.com Monday-Friday, 10am-6pm or you can log on to your
account and modify the settings to your subscription.
Your modification or cancellation request will be handled with the utmost urgency.
Any membership subscription request received after business hours may take 48-to-72 hours to receive an updated notification.
15-day Refund Policy for Store Credit from date of purchased.
Any product damage during third party transport will be considered for store credit and reshipping. We value our customers and we will make every effort to reship any sanitizing product replacement when available.
How to file for credit for damage product received by third party
shipper
Damage product, please email 3 different pictures to support@homesupply.com
Please provide a working email, your customer name, order number and good
daytime telephone number. Our claims department will contact you within 24 to 48 hours after your claim has been reviewed and filed. Dings, bumps or product label fading do not constitute as product damage.
Customer service hours Monday-Friday 10am-6pm daily, excluding holidays.
Exceptions Return Policy
No home good items, beauty or special order items can be returned or refunded.
Shipping and delivery fees will not be refunded.
How long does it take for my store refund to be credited?
Once you receive our confirmation response to your claim, we will process your store credit between 3 to 5 business days. Important that you provide us with same email you used when ordering. A notification will be sent to you remail that the store credit has been posted. Store credit must be used within 60-days of issuance.
Note: Your store credited refund may take a few days to reflect on your home supply account.
